Being Hospitable Is A Two-Way Obligation Hospitality is often framed as a virtue of the host—the open door, the generous table, the warm welcome extended…
Service Please There are two types of service in the world: reactive and proactive. Reactive service comes from 95% of the world’s service providers. When…
The answer is always yes… Top tier establishments are one of the few industries where this principle is deeply ingrained: “The answer is yes…now what’s…
Professionalism Professional behaviour refers to the conduct, demeanour, and ethical standards that individuals exhibit in a professional or work-related setting. It involves adhering to a…
Being hospitable “Being hospitable is the virtue of a great soul that cares for the whole universe through humanity.” – said Louis, chevalier de Jaucourt.…
Serve with generosity Merriam Webster’s Dictionary defines hospitality as, “generous and friendly treatment of visitors and guests or hospitable treatment.” Dictionary.com defines it as, “the…
Teranga – Obligation Teranga is a Wolof word that is almost always translated as hospitality, but that translation collapses under the weight of what the…
Wa – Cooperation Wa (和) is the gravitational center of Japanese civilization, a word that means harmony, peace, and Japan itself. The character appears in…
Fihavanana – Respect Fihavanana is the Malagasy word for a profound sense of kinship, goodwill, and social harmony that binds people together beyond blood relation. …
Furumai – Etiquette Furumai (振る舞い) is the Japanese art of social choreography, the visible, kinetic expression of one’s understanding of place, rank, occasion, and relationship. …
Meraki – Caring Meraki (μεράκι) is a Greek word that English translations to soul, passion, love, devotion, only bruise rather than capture. It is not…
Omotenashi – Discretion Omotenashi (おもてなし) is the Japanese philosophy of hospitality raised to the level of spiritual practice, a form of care so total that…
Shitsurai – Setting Shitsurai (室礼) is the art of preparing a room as an act of reverence, the deliberate, ritualized arrangement of space so that…